Keep your order number
It lets us find the exact finish, glass and hardware quickly.
A custom product deserves a useful paper trail. Here is what to keep, what the warranty covers and how to reach us when something needs attention.
Your made-to-measure door is covered for 2 years against manufacturing defects under normal interior use and correct installation. The exact terms are confirmed with your order.
It lets us find the exact finish, glass and hardware quickly.
Photos help us understand an adjustment or damage request.
The warranty applies to normal interior use and correct installation.
A paid custom order moves towards production quickly. Contact us as soon as possible if you notice an error; a change cannot be guaranteed once production has started.
Send the order number and clearly describe the detail you want to correct.
We will explain whether a change is still possible and what practical or financial impact it has.
Photograph the packaging before opening and the damage as soon as you see it. Contact us within 48 hours with your order number, delivery note and photos so we can coordinate the next step.
The fastest support request includes the order number, the door type, a short description and two or three clear photos. For an installation question, also include the opening measurements and wall type.
Send the configuration or order number with your question. We will route it to the right person.
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